Just placed an order, when will it ship?We try our best to ship items as fast as we can. Please allow 1-4 days dispatch time for your order to ship out, average shipping times are between 1 to 15 business days it depends on the delivery location .
Tracking numbers will be updated 2 - 4 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at email@example.com
I am not in love with my order, can it be returned? What if there is an issue?We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase if product in the same package and condition when you received it . Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
you are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent you will be paying for shipping fees .
If you have misspelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org . If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have entered an incorrect address what do I do now?
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 1-15 business days depending on where you live.
I have a question that wasn't answered, can you please help?Absolutely! We are here to help you make your life beautiful! Please send us an email to Info@mickymart.com.au and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?
A: Since we have a large assortment of products and quantity of boxes for some products , it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other as shipping company leave some packages behind .
DO YOU SHIP INTERNATIONALLY?
A: Unfortunately we don’t ship worldwide due to the large package and huge cost
Where are you located ?
Our warehouse is located at 477 Dohertys Road , Melbourne , Vic , Aus 3029
Are you Australian business ?
Yes , we are Australian registered business
ABN : 16 835 481 865